Delete your Sally account
Deletion requests are processed within 72 hours and cannot be undone.
Delete from your account settings
The fastest route is from inside Sally, where we can verify it is really you:
- Web: sign in, open Settings → Privacy, and choose Request Account Deletion.
- iPhone / Android app: open More → Settings → Privacy and tap Request Account Deletion.
- Confirm with your password. If you signed up with Apple or Google and have no password, type DELETE MY ACCOUNT instead.
Can't sign in?
Email privacy@sallyerp.in from the email address registered on the account with the subject “Delete my Sally account”. We will reply to that same address to confirm the request before anything is removed — this is how we make sure nobody else can delete your account. Requests from other addresses cannot be actioned.
What happens next
- Your request is logged immediately and you are signed out of all devices.
- Within 72 hours your account, profile, sign-in methods, device tokens and personal data are deleted.
- Companies you own are deleted unless another member exists, in which case ownership is transferred.
- You receive a confirmation email once deletion is complete.
What we are required to keep
Indian tax law obliges businesses to preserve accounting records. Where a record must be kept, we remove your personal identifiers from it and retain only the financial document.
| Record | Retained for | Why |
|---|---|---|
| Invoices, vouchers, ledgers | 8 years | Income Tax Act, 1961 · GST Act, 2017 |
| E-invoice / e-way bill submissions | 7 years | NIC / GST compliance audit trail |
| Security and access logs | 180 days | CERT-In directions, 2022 |
| Subscription payment records | 8 years | Statutory accounting |
Everything else — your name, email, phone number, photos and attachments, biometric-unlock preference, push-notification tokens and linked Apple/Google sign-ins — is deleted. Full details are in the privacy policy.