Support

When you write in, include the email address on your Sally account and, for invoice or filing questions, the document number. Never send passwords, OTPs or GST portal credentials by email — we will never ask for them.

• Documentation — step-by-step guides for invoicing, inventory, GST returns, e-invoicing and bank reconciliation.
• Book a demo — a 30-minute walkthrough for teams moving from Tally or spreadsheets.
• Delete your account — how deletion works and what we are required to retain.
• Privacy policy — what we collect and why.

The iPhone and Android apps use the same account as the web app. Sign in with your Sally email and password, or with Apple or Google if that is how you created the account.

I can't sign in on my phone.

Reset your password from the web sign-in page, then try again. If two-factor authentication is on, the app asks for the 6-digit code from your authenticator app after your password.

Why does the app ask for camera or photo access?

Only when you attach proof to a transaction — for example a photo of a signed delivery challan. You can decline and still use everything else.

What does Face ID / fingerprint unlock do?

It re-opens your existing session without retyping your password. Biometric data never leaves your device and Sally never sees it. Turn it off under Settings → Personal.

How do I delete my account from the app?

Settings → Privacy → Request Account Deletion. Requests are processed within 72 hours. See the account deletion page for what is retained under Indian tax law.

Which devices are supported?

iPhone running iOS 15.1 or later, and Android phones running Android 7.0 (API 24) or later.

If you are not satisfied with how a privacy or data request was handled, escalate it to our Grievance Officer under the Digital Personal Data Protection Act, 2023.